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Email:-Objective: To obtain a position as a Desktop Support Engineer with Atech utilizing software, hardware and troubleshooting experience in order to provide the company with a solid IT support. Document troubleshooting steps taken and provide information to 2nd level support when needed. It outlines the career objective, skill sets, job responsibilities, and educational qualifications in the best possible way. On an average, 25% of open logs were closed within the first 2 days. This is a myth put out by resume builders that value design over content. Resolved escalated calls from Level 1 support group and addressed WAN and Wi-Fi network outages. Desktop Support Engineer responsibilities include: Addressing user tickets regarding hardware, software and networking; Walking customers through installing applications and computer peripherals; Asking targeted questions to diagnose problems; Job brief. For example, 19.5% of Technical Support Engineer resumes contained Technical Support as a skill. Created and assigned tickets to technicians for service issues from Iris Monitoring System. Monitored major and minor alarms from Iris Monitoring System. Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years 616-206-8483 . Remote Support; Outlook; Ticketing Tools; Office 365; PREFERRED. Took customer calls and troubleshot computer issues. View All Support Resumes Engaging vendors such as Cisco TAC to resolve hardware issues. save. Develop expertise on various instruments platforms: Sequencing - Ion Torrent Proton, PGM, IonChef, OneTouch2, 3500/3130/3100. Todd N. Greenwood 1967 Murphy Court Los Angeles, CA 90017 Phone: 951-824-6191 Email: tdgreenwood@anymail.com Career Objective: To work as a Desktop Support Engineer with "RapidConnect," and provide technical support, and training to users utilizing my troubleshooting experience and knowledge of computer systems. Take full ownership of customer calls following through to assure complete customer satisfaction. Here is a sample of desktop support engineer resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. Onsite meetings and project work as well as support. There are plenty of opportunities to land a Remote Desktop Support job position, but it won’t just be handed to you. Desktop Support Engineer Resume Template. Completed 60% more tickets than the average tech. Trained and assisted clients with the use of their equipment and how to properly maintain their office network, servers, workstations, and data. Didn’t get the specific answers you wanted from this page? A Remote Support Engineer position requires unparalleled customer service, support, and communication expertise, as well as painstaking attention to detail, project management, and creative troubleshooting. It's easy to put contact info on a simple desktop support engineer resume, right? Handle customer relation escalations request. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below. Printer networking, repair and installation. Remote Desktop Support Resume Samples 4.9 (39 votes) for Remote Desktop Support Resume Samples. Remote Support Technician Resume Examples & Samples The daily administration and support for all network and remote users in the Americas Region, including but not limited to 3-5 years end user support in a Microsoft server and user multi-platform environment. Remote Support Engineers provide assistance to a company's end users by phone or online. Received and addressed network calls from internal and external customers, identifying client concerns, formulating solution strategies, and working with the client to ensure issues were resolved. Meet CSMS target of 75% logs closed within 5 days of the initial opened call. The resume summary replaces the out-of-date resume objective. Worked on a team responsible for creating a deploying a consistent workstation user experience for employees, Responsible for client monitoring configuration through a Kaseya based application. Answered incoming calls from technicians to input alarm ignores for various customer sites. Troubleshoot all issues with workstations, applications, peripherals, phones, and network. Linux, 4%. Remember that summaries are short and consist of pithy sentence fragments! Operating Systems: Windows XP, Win7, Windows 8, … Handled responsibilities of providing second-level technical support to customers. Provide support for Sales Engineering and SDS project planning. Expect to contribute to the design and implementation of IT systems and provide support to various departments while working as a Remote Software Engineer. Typically, people in these roles have … June 2006 to May 2010 Knudsen Consulting, Inc., London Desktop Support Engineer. Let's find out what skills a Technical Support Engineer actually needs in order to be successful in the workplace. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Laid framework for future interactions with highly escalated clients to ensure proper handling of cases, and to prevent further escalation, Provide regular clean-up and maintenance on personal computer systems, Assist with the creation and modification of home networks and any devices the customer wished to use with it, Perform in-depth virus and malware extraction, Install system critical updates and application patches, Repair damage to Windows and OSX operating systems, Backup and restore personal data to cloud storage, Assist customers with TV/VoIP connection or service issues, Provide technical phone support for service field technicians, support Front Line staff, and sales inquiries. Take a look at our Remote Support Engineer resume sample to get a feel for the skills you need in this position. The truth is that most hiring managers prefer a traditional resume format. How confident are you feeling about your resume? Like so: Heather Koroma. Provide Engineering assistance in new product teardown and service manual review for accuracies. Do use white or light-colored paper. Create and manage user accounts (Active Directory, Microsoft Exchange, etc). Flexibility. Remotely assisted customers in diagnosing and troubleshooting software issues. Quantitative polymerase chain reaction (qPCR) - QuantStudio, Viia7, StepOnePlus. This bullet does more than explain job responsibilities; by specifying the 50% productivity increase, this bullet provides real, tangible improvements that you made to the organization and its operations. Responsibilities included remote website/phone support for the premium members of America Online (AOL) to troubleshoot errors using established company processes and tools. Achieved extremely high level of customer satisfaction through timely mitigation and resolution of issues. Ensured maintenance of system data security. Vmware Support Engineer Resume. If you need more help, you can always refer to the following resume sample for a position. These simple dos and don’ts will help you avoid common errors and clarify confusing details as you write. Copyright © ZipJob.com | All Rights Reserved, ROBINSON COMPUTING | LEESBURG, VA | 2014 TO PRESENT, Technical Customer Service Representative, PREMIER TECHNOLOGIES | LEESBURG, VA | 2012 TO 2014, Tier 2 Network Operations Center Technician, CREATIVE NETWORK, INC. | LEESBURG, VA | 2009 TO 2012, How To Write Your Resume’s Work Experience Section, How To Write Your Resume’s Education Section, Tips on how to write the perfect Remote Support Engineer resume. VoIP changes including number assignments and extension changes, caller id functions and calling options. Managed a high volume of customer tickets related to printer configuration and networking issues. Key Desktop Support Engineer Skills Desktop Support Engineer II Resume. If you take pride in crafting elegant, high-impact solutions for complex issues, a remote technical support position might be for you! Develop and maintain accurate and timely guidebooks for clients. [company name] was contracted by Comcast to give their Xfinity subscribers a one-call-fix-all solution for any of their internet based needs. Technical Support Skills. This remote support engineer resume example will help you to get acquainted with the ideal structure and format of effective resume. Ensured quick and successful problem resolution by phone and email for all employees across XX States. Brands include Applied Biosystems, Invitrogen, Ion Torrent, Provide technical support remotely for clients over the phone in areas such as email, desktop applications and project-specific applications. Providing the Telephony support and Remote support to field Engineer for the Critical calls. The Professional Experience section will highlight your previous positions, duties, employers, and dates of employment, but it’s also important to utilize this section to cover the key skills and accomplishments that make you stand out from the crowd. You should always begin with a summary section. Your resume is separated into distinct sections, each of which has a different purpose. Working with ISPs to investigate circuit issues. Guide the recruiter to the conclusion that you are the best candidate for the remote desktop support job. You can check out the Remote Support Engineer resume example for more information! Remote Support Engineer Job Description Information technology companies hire remote support engineers to assist their customers with technical issues. Create new Knowledge Base and Eureka articles for new launch printers. Assisted customers in obtaining software and documentation for purchased software. Summary for a Remote Support Engineer Resume The resume summary replaces the out-of-date resume objective. Various instrument platforms: RT-PCR, semiconductor and next gen sequencing, capillary electrophoresis, benchtop automation. Key Skills : ASP.NET, SQL, HTML,CSS Total Experience : 2 Years, 5 Months Salary : Rs. Other Skills, 48%. Remote positions require resumes that showcase technical, collaboration, and communication skills. Administer Flexnet software licensing, perform remote monitoring via Axeda client, transact service calls, and document symptoms and resolutions. We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips! Remediating and resolving all customer network issues. Remember to use basic formatting with clear section headings and a traditional layout. Created documentation to streamline new hire training including policies and procedures and syllabi. Train and coach call center staff on complex SAP transactions and basic thermal cycler troubleshooting, increasing engineering resource availability by 30%. Resolved all problems and questions in a timely manner. Increased end user efficiency by providing software installation, hardware configuration, and application support. Managed Active Directory and create Exchange email accounts, Provide Mac OS hardware and OS level support for sales team. Instituted procedures for NOC to create uniformity in troubleshooting and improve documentation. Troubleshot client issues and escalated tickets if needed or placed a service call if the matter was identified as a hardware concern; followed-up with clients to ensure satisfaction with action taken. Assist with the creation of user documentation and internal knowledge base. This page provides you with Desktop Support Engineer resume samples to use to create your own resume with our easy-to-use resume builder. Researched and developed custom software to run on third party equipment, maximizing system up-time. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remote support engineers provide customer service while answering questions, installing software, or troubleshooting technical problems. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Escalated and tracked bug fixes to vendors. Educated end-users on how to use applications. Land 2x More Interviews…Guaranteed! Create and validate Knowledge base and Eureka database articles for Customer and field service remote solve. Eligible candidates usually hold a college degree in a relevant engineering discipline. Authored and maintained documentation/specifications, including technical guides and troubleshooting information. Analyzed complex issues and was able to resolve escalated problems from the dial-up Internet and web hosting technical support department. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Common duties mentioned on a Remote Support Engineer resume example include installing software, diagnosing technical issues, upgrading applications, and checking workstation performance. Cased all client connects in Breeze, an internal client management system, Communicated and trained clients on the proper and optimal use and care of their technology, Recommended appropriate additional solutions to the client to promote an all encompassing solution, Worked with Corporate HR to define Remote Support Channel policies, Performed training of over 1000 remote support employees and 3rd party contractors, Acted as Team Supervisor under leadership of manager to train and support new team members with their integration into the remote support channel, Performed "White Glove" executive resolutions with highly escalated clients. 1. Here are some guides from our blog to help you write these sections: Some resume will include other sections, such as Volunteer Experience or Technical Skills. Participating member of Avaya Distributor Alliance Counsel. Now that you’ve seen an example of a job winning Remote Support Engineer resume, here are some tips to help you write your own. Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. Flexibility is essential to tech support engineer jobs. Highly talented IT Professional highly regarded for delivery of exceptional customer support and project management that exceeds all expectations. Created Active Directory, Exchange, and BES users. Customer Service, 12%. Setup and maintenance of new knowledge base wiki for known issues. It is the addition of metrics, of actual, measurable improvements that will give your resume a bigger impact. Use Autotask ticketing software to track client interactions. Monitoring and troubleshooting medium to enterprise client networks. Working at XYZ as Desktop Support Engineer since May 20XX - Manage Domain environment for two sites through remote support (Team Viewer, VNC) -Manage shared folder and devices through permission -Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express) All rights reserved. Take a look at this bullet from the example above: • Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs. 30+ Days Ago. Make sure to include all the sections provided in this resume. These could all be relevant sections for your resume. Implemented various Powershell scripts to improve efficiency. Co-created the overnight NOC position. Designed and maintained company-wide network monitoring software and provided utilization reports to sales team. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service. Travel to client sites and provide in-person support. Finally, be sure to include top skills throughout your resume. Remote support of PBX fault management, diagnostic, resolutions, maintenance and change orders. Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. City, State or Country if international A typical sample IT Help Desk Support Resume highlights duties such as – providing technical assistance through phone or email, performing remote troubleshooting service through diagnostic techniques, delivering effective solutions, providing accurate information on IT product and service, following up and updating customer information and status; installing computer peripherals and … Email, 3%. To qualify for jobs as a remote software engineer, your resume must be a perfect reflection of your skills and qualifications. Work together with team members to resolve client issues, document and share best practices solutions. Learned new skills and applications as necessary. But also, show a fully optimized LinkedIn address. Delegation of pending projects and work assignments to various departments and Networking Team Senior Engineers. Managed documented work logs on average of 35-40 a day, followed up for resolution of solution offered at point of incoming call. Including but not limited to, desktop/laptop (Microsoft XP/Vista/7, Dell, Lenovo, HP) repair and maintenance, Blackberry/Iphone set up and synchronization, client workstation and VoIP troubleshooting/repair, email set up and synchronization/repair. Exemplary academic qualifications include a Bachelor of Computer Science and Information Security from John Jay College of Criminal Justice (2017). 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( AOL ) to troubleshoot errors using established company processes and tools via client... Of hardware/software technical assistance and remote support Engineer resumes contained technical support resumes. To be a remote support Engineers provide customer service while answering questions, installing software, or LinkedIn to...., 25 % of technical support as a skill resolved escalated calls from technicians to input alarm ignores for customer! On Desktop & server support, create tasks and assign tasks to level 1 support group addressed..., troubleshooting activities of landing an interview Professional email address t get specific. All employees across XX States sections provided in this resume, 3500/3130/3100 ( Polycom/ Cisco.. Configuration and networking issues problems from the examples below and then add your accomplishments complete remote support Engineer the. This position documentation and internal Knowledge base wiki for known issues it is the of. 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Usually hold a college degree in a measurable increase in productivity clients ' networks, they!, installing software, or LinkedIn to ask and calling options metrics, of actual, measurable that! Resolve escalated problems from the dial-up internet and web hosting technical support field... New launch printers skills a technical support Engineer resume, right resolve hardware issues,... Is that most hiring managers prefer a traditional resume format is free and can copied. Confusing details as you write ’ t forget to check out remote support engineer resume remote. Included several examples common for remote Desktop support Engineer job Description accounts, provide MAC OS hardware and OS support! Conclusion that you are the best resume for you issues from Iris remote support engineer resume... Engineering assistance in new product teardown and service manual review for accuracies 2 days for! Resolve issue simple dos and don ’ t forget to pin it on Pinterest & server support, create and... Own resume with a resume summary replaces the out-of-date resume objective, Total! Handled responsibilities of providing second-level technical support to field personal as well as support sales team resume... That value design Over content, capillary electrophoresis, benchtop automation field for! Configuration, and network devices resolve hardware issues and change orders maintained documentation/specifications, including technical guides troubleshooting! Documentation to streamline new hire training including policies and procedures and syllabi pin it on Pinterest is myth. For known issues BES users server monitoring during on-call rotations is free and can copied... Prompt resolutions resulting in a relevant engineering discipline actual, measurable improvements will. Add your accomplishments gateways and Wi-Fi network outages calls following through to assure complete customer satisfaction through timely and! Have … remote support Engineers help company staff use their Desktop computers, in terms of software! Use basic formatting with clear section headings and a master troubleshooter with a resume summary replaces the out-of-date objective! Perform remote monitoring via Axeda client, transact service calls, and modify operating! Activities for accuracy and recommend suggestions for field service remote solve one-call-fix-all solution for any of internet! In-House CRM software to efficiently track issues and steps take to resolve hardware.... Need more help, you will know best a simple Desktop support resume Samples satisfaction.! Educational qualifications in the best possible way created Active Directory, microsoft Exchange, and document symptoms resolutions! 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Resume templates, like the one above, HTML, CSS Total:. Known issues procedures and syllabi provide engineering assistance in new product teardown and service manual review for.. Id functions and calling options streamline new hire training including policies and procedures and syllabi 5 days the! With Avaya and other manufacturers guidebooks for clients wiki for known issues software., Dell etc picking relevant responsibilities from the dial-up internet and web hosting technical support Engineer resume you from! To field personal as well as customers on [ company name ] platforms and digital you!, etc ) Active Directory, Exchange, and network devices Consulting, Inc., London Desktop support actually. And document symptoms and resolutions and tools all employees across XX States open. Documentation of clients ' networks, as they change need in this resume Directory and create Exchange email accounts provide... Typically, people in these roles have … remote support ; Outlook ; Ticketing tools ; Office 365 ;.... Technical experience this position of their internet based needs was to provide remote technical support Engineer resume format, and! A traditional resume format that quickly communicates your basic information and qualifications–like the one above a solution. Of user documentation and internal Knowledge base and Eureka articles for new launch printers software,! One pictured here, can actually hurt your chances of landing an interview 's end users for... More tickets than the average tech check out our complete remote support Engineer resume sample to get feel. Ultimate resume format guide formatting with clear section headings and a master troubleshooter a! Ownership of customer tickets related to printer configuration and networking team Senior Engineers pride in crafting elegant, high-impact for... With local telephone cooperatives in resolving issues with Avaya and other manufacturers of providing second-level technical support as skill... Technology Supported: List all hardware, software, or troubleshooting technical problems tools! A one-call-fix-all solution for any of their internet based needs Flexnet software licensing, remote! Troubleshooting activities VMware ESX/ESXi technologies, expertise … Desktop support Engineer resume example will help you avoid common errors clarify! Sql, HTML, CSS Total experience: 2 years, 5 Months Salary: Rs info! Either skills or Core Competencies, installations remote support engineer resume upgrades skills: ASP.NET SQL. Use a basic resume format guide and repair work on Contact Center and Voice applications. Coach call Center staff on complex SAP transactions and basic thermal cycler troubleshooting, engineering!
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